- Product Availability
All orders depend on stock availability. In the event a product is unavailable when you place your order, you will be notified, and a full refund will be issued using your original payment method.
- Delivery Coverage
Our products are shipped only to locations that fall within the service areas of our courier partners. Delivery is possible only when shipping support exists.
- Estimated Delivery Timeline
Once your order is confirmed, we’ll share an approximate delivery date. Please note that this estimate starts from the shipping date, not the date the order was placed.
We generally dispatch all orders within 4 working days (Monday to Friday, excluding national holidays).
No deliveries are made on Sundays.
Delivery times can vary due to the courier service, your location, shipping method, and the type of product ordered. Sometimes, items may arrive in separate packages.
We’ve partnered with reliable logistics providers to make sure your order reaches you safely and promptly.
- Delivery Details
Your package will be delivered to the address entered during checkout. To avoid delays, please ensure the full address and postal code are correct when placing your order.
- Shipping Charges
Shipping fees depend on the size and weight of your order, shipping method chosen, and the delivery location.
You can view the final shipping cost by:
- Adding items to your cart
- Proceeding to the checkout page
- Reviewing the shipping charges before placing the order
Extra charges may apply for remote areas or unusually large shipments. These will be clearly shown at checkout.
- Package Damage During Transit
All orders are packed and shipped with great care. If your package arrives damaged, please report it to our customer support team immediately for assistance.
- Need Help?
For any queries related to shipping, delivery, or your order status, you can contact us at:
📧 customercare@relieffootwear.com